Connections

Health check

1. Status indicator - "Connected"?
2. Data flow - seeing incoming data in Live Stream?
3. Timestamps - recent, not stale?

Common issues

Shows "Error" - red status, no data. Open the connection, read the error, check credentials (expired or rotated), network, and that the source still exists.

"Connected" but no data - we reach the source, but it isn't sending (or it's wired to the wrong surface). Confirm the source is actually emitting and the surface is fed by this connection.

Data is delayed - network latency or source batching. Check the source's send cadence.

By connector type

• Live device - host + credential complete; rotate with the secondary; confirm the credential's access.
• API Source - endpoint + auth correct; polling interval set; the token isn't expired.
• Database - connection details correct; the query account has read access.

Test a connection

1. Confirm the source is sending (your cloud console).
2. Create the connection in OpenX.
3. Wire it to a test surface.
4. Run ProductData | take 10.
5. Confirm data appears. Start with a simulator to validate setup, then switch to the real source.

Ask Azi: "Why is my connection failing?" or paste the error. See Can't connect.